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Terms of Service

Terms of service

WEEKLY MANUAL AND AUTOMATICALLY CHILLED

*Strictly ONLY 1 introductory offer per pupil no matter the type of offer used

To qualify for block book prices, driving lessons payment MUST be received in advance.

Block Booking allows you to reserve your lessons in advance. Single paying students may have to wait longer between lessons.

All Students must pre-pay at least one lesson in advance by no later than the second lesson and always ensure that this system is maintained, no advance payment will result in no lessons being booked. Payments can be made to your instructor by cash or bank transfer, if you wish to use an alternative payment method please discuss this with your instructor.

Block booking discounts are only available if the full block booking hours are completed.  In the event of you leaving the school without completing the full block booking any hours completed will be charged at the same hourly rate as the pay as you go rate advertised on the website at the time of request. (eg you paid the intro lesson rate of 10 hours for £220, five hours completed and you wish for a refund of the outstanding hours.  You will be charged £29 X 5 = £145, plus the admin fee of £25 leaving a refund of £50 fees based on prices at time of print, these are subject to change at anytime with no notice). This is not applicable for pupils who pass their test with the school but dont use all their hours.  They will receive the unused hours back at the rate they paid with no admin fee.

Unless 24 hours notice is given, lesson cancellation will be charged at the NORMAL, hourly lesson rate NOT promotional rates. ALL non attendance WILL be charged at £75. Charges subject to instructors decision and reason for cancellation.

Driving tests for pupils take priority over lessons so in the event that at short notice a test is moved into an instructors diary or moved by the DVSA the instructor may be required to reschedule your lesson to accomdate this and necessary lessons for that pupil.  This will be done as efficiently as possible with minimal wait for the next lesson and may work for your benefit at some point too.

All students are required to take a Mock Test at least five working days prior to their practical test with another Chilled instructor as decided by the school.  A 48 hour cancellation policy applies to Mock tests or full charge will be made.

We have the right to withdraw the tuition car for the day of your driving test/ask you to move the date, if in the examining instructors opinion you are not deemed to be to the required test standard.

Chilled cannot be held responsible for lesson cancellation due to mechanical breakdown or sickness, but will endeavour to cover the lesson via another Chilled instructor or re-book it as a priority.

Chilled cannot be held responsible for the DVSA cancelling or moving your test date.  In the event of this happening on the day having attended the test centre you will only be charged £30 to cover costs, NOT the full test day fee.  This fee is recoverable from the DVSA in the event of the cancellation being due to examiner absence NOT inclement weather.  If we know well enough in advance that the instructor does not attend your test day lesson NO FEE will be charged for this.  The test day fee will then be applicable on your new test date.

Chilled Instructors abide by an equal opportunity policy and will not discriminate against Race, Colour, Creed, Gender, Age or Sexual Orientation.

Chilled Driving Tuition cannot be held responsible for any monies paid to the instructor, as this contract is between you the pupil and them.

Chilled instructors will provide you with a clean, dual controlled car in a tidy and roadworthy condition and present themselves in a professional manner and in the uniform specified by the school.

We operate a strict no smoking policy in the vehicles.

Failure to declare any pending criminal or driving convictions or medical history on the first lesson that ultimately results in you unable to continue lessons will result in NO refund of lesson fees.

An admin fee of £25 is chargeable on any refunds issued

INTENSIVELY CHILLED & TOWTALLY CHILLED

All bookings are accepted on the strict understanding that the pupil has read, understood and accepted our terms and conditions. By booking a course with Intensively Chilled you are indicating that you have read and understood the terms and conditions and agree to adhere and abide by them.

The pupil must hold a current valid driving license, provisional, full or international, and must produce it on or in advance of, your first driving session.

The pupil must be fit to drive with regard to legal and medical requirements. This includes being able to satisfy the driving test eyesight requirements of being able to read a vehicle number plate at a distance of 20.5 metres or 67ft.

The course will last the duration of the hours booked. The total hours booked includes the time required for taking the practical test.  

As part of the Intensive course you will take a mock test with a different senior instructor to determine your suitability to sit the practical test. This will take place after you've completed all your training hours and at least one day prior to your test.  If in the senior instructors opinion they feel that you are not ready to take your practical driving test due to safety reasons, then you will not be allowed to take your driving test. If this is the case you will not be offered a refund and will lose the DVSA element of your fee and be required to pay and book another test at a cost of £77 once all remedial work has been completed.

All remedial work will be outside of what the initial course booking fee covered and is chargeable at a rate of £30 per hour standard, £32.50 per hour Premium, £35 per hour Xtreme, £40 per hour for manual towing & £50 per hour for auto towing, this is why we offer you the opportunity to overbook and be refunded the difference in hours at the rate you paid if you pass sooner.

Full payment is required to secure your course booking and is payable at time of booking.

No refunds will be given at any time unless the school is unable to carry out the course at some point in the future.

We may be able to reschedule the course if agreed in advance that the course going ahead depends upon the pupil passing the theory test in time to book the practical and such failure to do so would in no way impact on the instructor losing work and income for that pre-defined period.  Should there be an impact then we will proceed with all of your course as planned.

There may be on occasion a need to change the days/times of your course due to another pupils test clashing with your course due to reasons outside of our control. In this situation we will give you as much notice as possible and change your course to ensure all our commitments are met.

You are assigned an instructor and at no point can this be changed to another. We may at our discretion change the course to a weekly one in extreme circumstances should we deem the pupil not fit for the Intensive pace.

We will not refund you any fees paid if you don't like the instructor or are unable to do any of the pre-booked days/hours due to sickness, your own transport issues, work calling you in etc and are not bound to offer any alternative. We are under no obligation to change days of your course due to any of the above either and you will lose your fee for any days you do not attend.
 Your practical driving test cannot be booked until you have successfully passed your theory test. (It is recommended that wherever possible you take your theory test prior to commencing your intensive driving course. Intensively Chilled can offer theory test tuition as an additional service and this can be discussed when booking your course).

When taking an intensive course, it is not advisable to drive continuously. Short breaks can be arranged between you and your instructor.

It is your responsibility to notify your instructor as and when you have passed your theory test in order for your practical driving test to be booked. Should the theory test have not been passed by the course start date, then the course will continue as planned but the hours allocated to the test day will be used as teaching hours and the test fee will be lost, requiring a fee of £77 to be paid once the theory has been passed and you require the booking of the practical test to be done.  The school must book the practical to ensure it fits the instructors diary, no tests booked directly by pupils can be allocated.

Practical driving tests are booked with the Driving & Vehicle Standards Agency (DVSA) and availability cannot be guaranteed.  In the event that a practical test cannot be booked for the end of the course, then an alternative test will be offered for a date and time that is agreeable to both you and the instructor.  No refund of any of the course fee will be applicable in this case. Course fee covers a weekday test only. Should a weekend test be required or given then an additional fee of £40 is required to be paid by the pupil.  

In the event your Intensive test is delayed you will be required to take a 3 hour pre-test at the rate of £30 per hour standard, £32.50 per hour Premium & £35 per hour Xtreme a few days prior to your test to refresh you on key test route information

*The rate you paid is determined by taking the total fee, minus either £62 or £115 for the dvsa fee, divide the remainder by the hours assigned to that course which then gives you an hourly rate.  We take that hourly rate and times it by the outstanding hours and this creates your refund figure.

Intensively Chilled cannot be held responsible, or liable, for the test fee in the event that your practical driving test is cancelled by the DVSA, for whatever reason.

CHILLED YOUNG DRIVERS

All bookings made online will assume acceptance of the following terms:
Pupils must be aged 14, 15 or 16 years old on the day they are booked in for or 17 years old so long as they have had ZERO on road lessons prior to this experience. On occassion we do allow older particpants at the strat of their learnign journey or to help with anxiety etc.
Proof of age must be validated with a passport or birth certificate on the day. 
Pupils must be taller than 4’ 6”.
All courses are non-refundable, in the situation of inclement weather or for any other reason the event being cancelled, you will be offered an alternative date and time to return.
An adult well known to the pupil will be required to sign a disclaimer on the day on behalf of the pupil.

Chilled Driving Tuition Ltd
Padgate, Thorpe End, Norwich NR13 5DG
We are open and offer lessons
Monday - Friday: 9am to 7pm
Saturday: 9am to 6pm
Sunday: 10am to 6pm
Hours may differ on Bank Holidays
Registered in England and Wales, Company no. 07763072
VAT registration no. 192 5344 96
“Amazing service!”
“Best driving tuition going”
We are ranked 1st in the UK on FreeIndex